Frequently asked questions
Can't find your answer? Contact us.
Do I need my own domain?
Yes. JK Mails gives you email like you@yourcompany.com on a domain you own. You add the domain in your panel and point a few DNS records at us; a step-by-step wizard shows exactly what to enter.
How does domain verification work?
After you add a domain we ask you to create one TXT record to prove you own it. Mail starts flowing as soon as we detect it. Domains are never activated without this check.
Which email apps can I use?
Our built-in webmail, or any app that supports IMAP/SMTP (Outlook, Apple Mail, Thunderbird, Gmail app) and phone sync via ActiveSync and CalDAV/CardDAV for calendars and contacts.
Can I move my existing email here?
Yes. You can import mail from another provider over IMAP. Our migration guide walks you through it, and you change your MX records only when you are ready, so there is no downtime.
What are the sending limits?
Each plan has a daily limit on emails sent (50 on Free up to 3,000 on Pro). Limits protect everyone's deliverability. If you need more, contact us.
How does billing work?
Paid plans are billed monthly or yearly through Razorpay (UPI, cards, netbanking). Prices on this site exclude 18% GST, which is added at checkout and shown on your GST invoice. Yearly billing gives you 2 months free.
Can I upgrade, downgrade or cancel?
Anytime from your panel. Upgrades apply immediately. You can downgrade once your usage fits the smaller plan. Cancelling keeps your plan active until the end of the paid period. See our Refund & Cancellation policy.
What happens if a payment fails?
We retry and email you, and your account keeps working during a grace period. If it is still unpaid after that, sending is suspended until you pay. Your data is not deleted right away.
Is my email private and secure?
Connections are encrypted (TLS), passwords are stored hashed, and two-factor login is available. Read our Privacy Policy for details.
Do you offer support?
Yes. Start with the step-by-step guides. Customers can open a support request from their account (paid plans are answered first), and anyone can write from the contact page or email support@jksoftwares.in. We usually reply within one business day.