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How can we help?

Step-by-step guides for setting up and running your email.

Getting started

Quick start: from sign-up to your first emailThe six steps from a new account to a working mailbox.

Your domain

Add and verify your domainProve you own your domain with one TXT record.DNS records explained: MX, SPF, DKIM, DMARCWhat each record does and exactly what to enter.Move your existing email to JK MailsSwitch providers without losing a single message.

Using your mail

Create mailboxes and aliasesAdd addresses, set sizes, and forward with aliases.Connect Outlook, Apple Mail, Thunderbird and phonesIMAP, POP3 and SMTP settings for any mail app.Using webmailOpen your inbox in the browser, calendars, filters and autoreplies.

Sending and delivery

Get your mail delivered, not junkedPractical steps that keep your messages out of spam.Sending limits and fair useDaily limits per plan, new-domain limits and what happens on a bounce spike.

Account and billing

Plans, billing and GST invoicesHow payment, upgrades, cancellation and failed payments work.Keep your account and mailboxes secureTwo-step verification, strong passwords and what to do if a mailbox is compromised.

Help

TroubleshootingFixes for mail not arriving, not sending, DNS and login problems.

Did not find your answer? Log in to open a support request, or use the contact form. We usually reply within one business day.