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Troubleshooting
Fixes for mail not arriving, not sending, DNS and login problems.
I am not receiving mail
- On the domain page, press Check my DNS. The MX record must show OK. If it shows Not found or Wrong value, fix it first.
- Remove old MX records from your previous provider.
- Wait for DNS to update (up to the TTL of your old records, often an hour).
- Check the Spam folder and the mailbox size. A full mailbox rejects new mail; enlarge it in Mailboxes if you have plan storage left.
- Is your account active? A suspended account shows a red notice at the top of every page.
My mail does not send
- Authentication failed / password rejected: the username must be your full address, the server
mail.jksoftwares.in, and the password the one of that mailbox. Set a new one in Mailboxes if unsure. - Connection or certificate error: use port 465 with SSL/TLS or port 587 with STARTTLS, and the server name
mail.jksoftwares.inexactly. Some networks (public Wi-Fi, some office networks) block mail ports; try another network. - Rate limit or "too many messages": you reached your daily limit or a protective limit. See Sending limits.
My domain will not verify
See Add and verify your domain. The usual causes are a missing underscore, the record added to the wrong DNS host, or not waiting long enough.
Reading a bounce message
When a message cannot be delivered you get an automatic reply with a code. The most common ones:
| Code | Usually means | What to do |
|---|---|---|
| 550 5.1.1 | The address does not exist | Check for typos; remove it from your list. |
| 552 / 5.2.2 | The recipient's mailbox is full | Tell them, or try later. |
| 550 5.7.1 / 5.7.26 | Rejected as spam, or failed SPF/DKIM/DMARC | Check that your records show OK; read Get your mail delivered. |
| 554 5.7.1 blocked / blacklisted | The receiver blocks the sending address | Open a support request with the full bounce text. |
| 4xx (421, 450, 451, 452) | Temporary problem; the server retries for days | Usually nothing. Contact us if it lasts more than a day. |
Still stuck?
Open a support request. The more of this you include, the faster we can help:
- Your domain and the address(es) involved.
- What you did and what you expected.
- The exact error text or the full bounce message, and the time it happened.
- A screenshot, if it is a screen in the panel (describe it in words; attachments are not supported).
Was this not enough? Log in to open a support request, or contact us. Mention the title of this guide so we know what you read.