Help center › Account and billing
Plans, billing and GST invoices
How payment, upgrades, cancellation and failed payments work.
Plans
| Plan | Domains | Mailboxes | Storage | Emails sent / day | Price (excl. GST) |
|---|---|---|---|---|---|
| Free | 1 | 2 | 2 GB | 50 | Free |
| Starter | 1 | 5 | 10 GB | 300 | ₹149/month or ₹1,490/year |
| Business | 5 | 25 | 50 GB | 1,000 | ₹499/month or ₹4,990/year |
| Pro | 15 | 100 | 200 GB | 3,000 | ₹1,199/month or ₹11,990/year |
Paid plans can be billed monthly or yearly. Yearly billing includes two months free. Prices exclude GST, which is added at checkout.
Paying
Open Billing, choose a plan and cycle, and check the price and GST. Payment is handled by Razorpay: UPI, cards and netbanking. We never see or store your card details. If you have a coupon code, enter it before paying. The subscription then renews automatically at the end of each period.
GST invoices
Every payment produces a GST invoice that you can open and print from Billing. To have your company name and GSTIN on the invoice, fill them in under Profile before paying.
Upgrading and downgrading
- Upgrade: takes effect immediately. You pay only the difference for the rest of the current period.
- Downgrade: possible when your usage fits the smaller plan (domains, mailboxes, aliases and storage). If it does not, the page tells you exactly what to reduce first.
Cancelling
You can stop renewal any time. Your plan stays active until the end of the period you paid for, then your account moves to the Free plan if your usage fits it, or is limited until you reduce usage or pay. See the Refund and Cancellation policy.
If a payment fails
- We retry automatically and email you. Your mail keeps working.
- If every attempt fails, a grace period of 7 days starts. Mail still works, and we remind you.
- After the grace period the account is suspended. Mail is paused but your data is kept. Pay from Billing and service returns within minutes.
Most failures are an expired card, an insufficient balance or a bank blocking recurring payments. Update your payment method from Billing, or start the subscription again.
Questions about a charge
Open a support request and include the invoice number or Razorpay payment ID.